SHINSEGAE DUTY FREE

The purpose of this document (“Agreement”) is to set forth the terms and conditions of the rights, obligations, and related procedures of Shinsegae DF, Shinsegae DF Global and Shinsegae Duty Free (collectively, the “Company”) and Company members when Shinsegae Duty Free members use the membership services provided by the Company.

1. 1. A Shinsegae Duty Free Member (“you,” or “Member”) is a person who satisfies the Company's eligibility conditions, agreed to the terms and conditions of this Agreement and the Agreement to the Collection, Use, and Disclosure of Personal Information, submitted a membership application form, and received a membership card. Applicants who submitted their membership applications online may obtain their membership cards at one of the membership card-issuing stores of the Company.
2. 2. Shinsegae Duty Free Membership Service (the "Services") refers to the services that the Company and its affiliated companies provide to Members, as set forth in Article 3 of this Agreement.
3. 3. The Shinsegae Membership Card (the "Card") is a membership card that the Company issues to the Member for the use of membership services. It is not a payment card.

Shinsegae provides Members with the following benefits, and anyone who intends to receive such benefits should become a Member in accordance with the procedures set forth in this Agreement.

1. 1. Discounts: Members may use the Services provided by the Company and its affiliated companies at either a discounted rate or free of charge.
2. 2. Rewards: Members earn reward points by making qualifying purchases with the Company. Such points determine each Member’s level of membership in accordance with the Company's membership reward policies.
3. 3. Other Benefits: The Company and its affiliated companies may provide additional services to Members.

1. 1. To become a Member, an applicant must present a valid passport, complete a membership application form, and consent to the provisions of this Agreement as well as the Agreement to the Collection, Use, and Disclosure of Personal Information by Shinsegae.
2. 2. The Company will review the application pursuant to its policies and issue a Card if the applicant satisfies the requirements established by the Company.
3. 3. To be eligible, an applicant must be at least 14 years of age, and may be either a Korean citizen or a foreign resident.

1. 1. To use the Services provided by the Company and its affiliated companies, the Member must present his/her Card to the Company or its affiliated companies.
2. 2. Before providing the Services, the Company and its affiliated companies may request that the Member present his/her ID card for verification. The Member must comply with such request in order to receive the Services.
3. 3. Each Member must use his/her own Card, and is not allowed to transfer or lend the Card to a third party or use the Card as collateral without the prior consent of the Company. The Company shall not be held liable for any damages arising from such unauthorized use of the Card.
4. 4. In the event of any unauthorized usage of the Card by a Member, the Company may suspend or cancel the Member’s membership, and the Member may be prohibited from re-applying for membership.
5. 5. If the Card is lost, stolen, or damaged, the Member must complete an application form and present his/her passport to the Company in order to receive a new Card.
6. 6. Members are responsible for taking care of their Cards, and if a Card is lost, stolen, or damaged due to the willful misconduct of a Member, such Member should notify the Company of the incident immediately. Upon receiving such notice, the Company will promptly take all measures necessary to suspend the use of the Card. The Company shall not be held liable for any damages arising from such an incident prior to receiving notice of the incident.

1. 1. Members may cancel their membership at any time by submitting a cancellation request to the Company by phone, email, written letter, or other methods decided by the Company. Upon receiving a cancellation request from a Member, the Company will promptly initiate the membership cancellation procedure. In the event that such a Member re-applies for membership, he/she shall be considered a new applicant rather than a former Member.
2. 2. The Company may terminate a membership with notice in the following cases, excluding Subsection ① (in this case, membership will be terminated without notice):
   1. ① the Member is deceased;
   2. ② the Member provided false statement in the membership application form;
   3. ③ the Member used the services of the Company via an unauthorized method or for an unauthorized purpose;
   4. ④ the Member breaches any of his/her obligations set forth in this Agreement; or
   5. ⑤ the Member repeatedly interferes with the operation of the Company or the work of its employees through his/her use of the Services of the Company or purchase of products or services of the Company.
3. 3. A Member whose membership has been terminated for the reasons provided in Section 2 of this Article may appeal the decision of the Company to terminate his/her membership by submitting a letter explaining that he/she did not commit such acts willfully or out of negligence. In this case, the Company shall review the letter, and if the Company deems his/her explanation to be reasonable, the Company shall restore the membership of such Member.
4. 4. In the case of termination in accordance with Section 1 or Section 2 of this Article, the effective date of termination shall be:
   1. ① the date of termination requested or the date of notice of termination, excluding Subsection ① of Section 2 of this Article (in this case, the date of termination shall be the date of death).

Members should notify the Company immediately upon any change of the personal information provided in their membership application form. The Company shall not be held liable for any damages arising from a Member’s failure to provide such notice to the Company.

1. 1. The Company may amend the terms and conditions of this Agreement for reasons including but not limited to changes in the Company's policy, relevant laws and regulations, and recommendations of the government. In the event the Company amends the terms and conditions of this Agreement, the Company shall notify Members of the amended terms and conditions and the effective date of such amendment (within seven days of such date). The Company shall notify Members through more than one of the following means of communication (however, if the amended terms are unfavorable to Members, the Company must provide notice 30 days prior to the effective date of the amendment of the terms and conditions and provide a grace period) :
   1. ① by posting to the Shinsegae Duty Free website;
   2. ② by posting at Shinsegae stores;
   3. ③ by SMS;
   4. ④ by email; or
   5. ⑤ by letter.
   In the case of Subsections ③,④, and ⑤, the Company shall use the most recent mobile phone numbers, email addresses, and residential addresses provided by Members.
2. 2. In principle, the terms and conditions pursuant to the provisions of this Agreement shall be effective as of the effective date of the amendment.
3. 3. Any Member who does not agree to the amended terms and conditions may cancel his/her membership. However, if such Member does not cancel his/her membership within thirty (30) days after the provision of notification in accordance with Section 1 and Section 2 of this Article, the Member shall be deemed to have agreed to the amendment.
4. 4. The methods and effective dates of the notifications set forth in this Article shall also apply to the issuance of notifications regarding other provisions of this Agreement.
5. 5. Any matters not stipulated herein and all interpretations of this Agreement shall be determined pursuant to applicable laws and regulations and commercial practices.
6. 6. Any party found to be in breach of this Agreement shall be held liable for any damages incurred by the other party as a result, and shall provide compensation to the other party for such damages.
7. 7. The parties agree to mediate any and all disputes related to this Agreement and the issuance and use of the Card in accordance with commercial practices. In the event that the parties cannot reach an agreement, the parties agree to submit to the decision of the court with jurisdiction over the Company for the purpose of resolving any and all disputes and legal proceedings arising out of or in relation to this Agreement.